The following resources are jointly developed through a project of The Deutsche Gesellschaft für Internationale Zusammenarbeit (GIZ) GmbH and the Ministry of Urban Development (MoUD) India. The “Support to the National Urban Sanitation Policy II (SNUSP II)” Programme supported the Ministry in achieving the targets of the National Urban Sanitation Policy during 2014-2017. We have integrated the Public Toilet Management (PTM) Process including the most important focal areas for each process step and tools for our Community of Practise to utilise.

Public Toilet Management Process

The Public Toilet Management (PTM) process consists of 5 steps – Demand and Supply Assessment, Planning and Strategies, Implementation, Monitoring and Sustainability (see Figure below). The steps are all linked, built on one another and should be followed sequentially. Gender aspects need to be an integral part of every process step to ensure the public toilets’ suitability and usability for women, as well as for children, the elderly and the disabled.
Each section in the menu on the left provides a quick introduction to the process steps and focal areas, followed by a more elaborate explanation of each focal area that should be followed by cities to achieve improved public toilet management. A collection of tools and reference material for each step of the PTM process is further available for download. You can also download each focal point of the process steps as PDF version here.